FuturePosts Terms and Conditions

Effective 23 September 2026. These terms replace every earlier version.

In short

This summary is here to help you read the terms. It is not part of the contract; the numbered sections below are.

• FuturePosts lets you make a postcard today that we keep sealed and deliver in the future, to a month you choose, up to ten years ahead.
• We promise the month, not a day. Post takes the time it takes.
• Printed postcards are made to your design, so the usual 14-day right to cancel does not apply to them, and by ordering you agree to that. We still let you change your mind within 14 days of ordering, on the terms in section 7.
• If a printed postcard is lost in the post, we print and send it again for free. That is our Smile Guarantee, and section 8 says exactly how it works.
• Your capsule stays sealed until its opening month.
• A Premium Vault is run from your master page, which you sign in to with your email. Keep that email account safe, and sign out of any device other people use.
• Your photos and words are yours. You give us only the permission we need to print and deliver them, and to hold them sealed until then.
• Keep your own copies of anything precious. We hold your capsule with care, but we are not a backup service.

1. Who we are

FuturePosts is operated from Romania. The registered name, registration number and registered office of the company that operates it will be stated here once its registration is complete.

In these terms, “FuturePosts”, “we”, “us” and “our” mean that company. Our website is future-posts.com. You can reach us at hello@future-posts.com. Section 25 has every address that matters.

2. These terms, and when they apply

2.1 These terms are a contract between you and us. They apply when you use the website, when you design a postcard, when you place an order, when you open a capsule, and when you add to someone else’s capsule as a contributor.

2.2 You accept these terms when you place an order, when you tick the acceptance box at checkout, or when you add a contribution to a capsule. If you do not accept them, please do not use the service.

2.3 Our Privacy Policy explains how we handle personal data. It forms part of the contract between us. Where this document describes how your content is kept sealed, that description is a summary and the Privacy Policy governs the handling of personal data.

2.4 You must be at least 16 to use FuturePosts. If you are under 18, you may use it only with the knowledge and consent of a parent or guardian, who accepts these terms on your behalf. By placing an order you confirm this.

2.5 These terms are written in English. If we publish a translation, the English version governs if the two differ.

3. Words we use

• FuturePost or postcard: the postcard you design in our designer, with your photo on the front and your message and postmark on the back, in any of the tiers below.
• Tiers: Email Postcard, which is free and arrives by email; Classic FuturePost, a printed postcard posted to an address; Postcard + Vault, a printed postcard plus a digital vault holding your voice recording and extra photos; and Premium Vault, a printed postcard plus a digital time capsule that other people can add to. What each tier includes, and its price, is stated on the pricing page and at checkout.
• Capsule: the sealed digital record of your order: your postcard and, depending on the tier, your recording, your extra photos and anything contributors add. Every tier has a capsule; on the Email Postcard, the capsule is where your postcard lives.
• Opening month: the calendar month you choose for delivery. Section 5 explains why it is a month.
• Opening: the moment your capsule becomes viewable, at 00:00 UTC on the last day of your opening month.
• Keeper: the person who bought a Premium Vault.
• Master page: the keeper’s private page for running a Premium Vault, described in section 13.
• Contributor: anyone who adds photos, recordings or messages to a Premium Vault capsule through its link or QR code.
• Frame: the optional double-sided glass frame we offer with a printed postcard.
• Content: any photo, text, recording or other material you or a contributor give us.

4. What a FuturePost is

4.1 You design a postcard in our designer: a photo for the front, the place and month of the photo as a postmark, and a message for the back, with an optional photo on the back. You choose an opening month and a delivery method, and we keep your postcard sealed until then.

4.2 Printed postcards are A5, 148 by 210 millimetres. We print them on the card stock we use at the time of printing and post them in a sealed envelope. Colours on a printed card can differ slightly from a screen.

4.3 The printed back of the card has a fixed amount of space. The designer shows you what fits. Your full message is kept in your capsule, so nothing you wrote is lost if the card holds only part of it.

4.4 We process your content automatically to fit the print format, for example by scaling a photo to the card. We do not review, approve or edit your content by hand before its opening month, except as section 11 describes.

4.5 The frame is a separate physical product, shipped with the printed card. At launch it is available to addresses in the European Union only. Where it is available is shown at checkout.

5. Your opening date is a month, not a day

5.1 When you choose an opening date, you are choosing a month. We promise that your capsule will open, and that a printed postcard will be posted so as to arrive, within that month.

5.2 Your capsule opens at 00:00 UTC on the last day of your opening month. A printed postcard may arrive on any day inside that month. Any countdown we show you counts to the last day of the month and is there for orientation, not as a delivery promise.

5.3 The earliest opening month you can choose is the month that begins at least one month after your order. The latest is ten years after your order. We do not accept orders outside that range.

5.4 Once a printed postcard has been handed to the postal service, its arrival depends on the postal services of the sending and receiving countries, which we do not control. Section 8 says what we do when post fails.

6. Ordering and paying

6.1 Your order is placed when you complete checkout. We confirm it by email. The contract for that order is formed when we send that confirmation. We may decline an order before confirming it, for example where payment fails, where the delivery address is one we cannot serve, or where we reasonably suspect fraud or a breach of section 11. If we decline an order you have paid for, we refund it in full.

6.2 The price of each tier and of the frame is shown on the pricing page and again at checkout. The price you see at checkout is the price you pay. It includes VAT or sales tax where that applies, and it includes postage for printed postcards to any country we ship to. Prices are in euros.

6.3 We may change our prices at any time. A change never affects an order you have already placed.

6.4 Payment is taken at checkout through our payment provider, currently Stripe. We do not see or store your full card number. Your payment provider’s terms apply to the payment itself.

6.5 The Email Postcard is free. Placing a free order still forms a contract under these terms.

6.6 If a payment is later reversed, disputed or charged back without our agreement, we may pause your capsule and its delivery until the matter is resolved, and we may cancel the order if it is not. We will tell you by email before we do either.

6.7 A Premium Vault or a Postcard + Vault can only be ordered for yourself, using your own email address, because the master page and the capsule belong to the buyer. A Classic FuturePost can be sent to someone else as a gift.

6.8 The launch giveaway. For a limited time after launch, we cover the price of a limited number of Classic FuturePost, Postcard + Vault and Premium Vault orders. The giveaway ends when all the free capsules have been claimed, or earlier if we decide to end it. If it ends while you are completing your order, we tell you instead of taking the order. A free capsule has no cash value, cannot be exchanged for money or credit, and cannot be combined with any other offer. We may cancel an order made to get round these limits. In every other way, a free order is an ordinary order under these terms.

6.9 The launch code. If you asked us to tell you when a capsule is back (Notify me), we send you one email with a code for 25% off one order of a Classic FuturePost, a Postcard + Vault or a Premium Vault. Each email address can use one launch code, once, until the date given in the email.

7. Your right to cancel

7.1 If you are a consumer in the European Union or the United Kingdom, you normally have the right to cancel a distance contract within 14 days without giving a reason. Two exceptions in that law apply to FuturePosts, and this section explains them plainly.

7.2 Printed postcards are personalised. Every printed FuturePost is made to your own design, from your own photos and words. Goods made to your specifications or clearly personalised are exempt from the right to cancel. Once we have confirmed your order for a printed postcard, you cannot cancel it under that right.

7.3 Your capsule starts at once. Your digital capsule is a digital service that begins the moment you complete checkout: your content is sealed immediately. At checkout you tick a box agreeing to these terms and asking us to seal your capsule now. By doing so you ask us to begin at once, and you accept that, once we have, you no longer have the right to cancel the digital part of your order.

7.4 The frame is different. The frame is a standard product, not personalised. If you are a consumer, you may cancel the frame within 14 days of receiving it, at your own return cost, provided it is unused and in its original packaging. The 14 days run from delivery, not from ordering.

7.5 Changing your mind. Beyond your legal rights, we allow you to cancel any paid order within 14 days of placing it, for a full refund, as long as nothing has been printed and no contributor has added anything to the capsule. Email hello@future-posts.com from the address you ordered with. When we cancel an order this way we delete the capsule and everything in it, and by asking us to cancel you agree to that deletion.

7.6 To cancel where you have the right to, email hello@future-posts.com from the address you ordered with, stating your order number. We refund by the method you paid with, within 14 days.

7.7 Nothing in this section limits your statutory rights where what we deliver is faulty or not as described.

8. Delivery of printed postcards, and the Smile Guarantee

8.1 We post printed postcards worldwide. Postage is included in the price. We post your card in time for it to arrive within your opening month under normal postal conditions.

8.2 You are responsible for the delivery address. Please check it carefully. We print exactly what you give us. Section 14 explains how to change it later.

8.3 The Smile Guarantee. If your printed FuturePost does not arrive within your opening month because the post lost or failed to deliver it, we print and post it again, once, free of charge. To claim it, email hello@future-posts.com within 60 days after the end of your opening month, from the address you ordered with, with your order confirmation. The guarantee applies to every paid printed tier.

8.4 The Smile Guarantee does not apply where the postcard was not delivered because the address you gave was wrong or incomplete, the recipient had moved, the recipient refused it, the destination country’s postal service or customs held or returned it, or the card was delivered and then lost. In those cases we can still reprint and resend at our then-current printing and postage cost.

8.5 A reprint is a new print of the same design. It is posted as soon as we can after your claim, and arrives in the post’s own time; the month promise in section 5 does not restart.

8.6 Where a Postcard + Vault or Premium Vault card carries a QR code, scanning it lets the buyer or the recipient ask for a link to the capsule by email. The first successful scan is our record that the card arrived.

8.7 You are responsible for making sure that what you print is lawful to send to the destination country. We do not check destination-country content or customs rules for you.

9. Email delivery

9.1 The Email Postcard, and every email we send about a capsule, contains a link to your capsule. Our emails never contain the contents of your capsule.

9.2 Keep your link private. Anyone who has it can open your capsule once its opening month has come. If you forward the email, you are sharing the link.

9.3 Confirm your email address. When you order, we send you an email with a link to confirm your email address, and we may remind you if you have not confirmed it. Once you confirm, we send you your capsule’s own link. Confirming it is your responsibility: it is how we know your capsule can reach you when it opens. If you do not confirm it, we cannot promise that your capsule will be delivered, and FuturePosts is not responsible for a capsule that is not delivered because the email address was wrong, was never confirmed, or is no longer in use. You can ask for a new confirmation link at any time.

9.4 You are responsible for keeping the email address on your order current. Section 14 explains how to change it, and section 16 explains the yearly check we send while a capsule is unopened. We are not responsible for a capsule link that reaches an address you no longer use.

10. Your content

10.1 Your content stays yours. We claim no ownership of anything you or a contributor give us.

10.2 You give us a limited, non-exclusive, worldwide licence to store, copy, scale, print and deliver your content, and to display it in your capsule, for the sole purpose of providing the service you ordered. This licence lasts as long as we hold your capsule and ends when your content is deleted under section 16. We do not sub-license it, sell it, publish it, use it to train any model, or use it for our own marketing.

10.3 You promise that, for everything you give us: you own it or have the right to use it in this way; you have the consent of any person who appears in it, or who can be heard in it, to its being printed, sealed and delivered as you have chosen; and it does not break section 11.

10.4 If you order a Classic FuturePost as a gift, you promise that the recipient has agreed to receive post from you at that address.

10.5 We are not a backup service. Please keep your own copies of any photo, recording or message that matters to you. Section 19 explains the limits of our responsibility for content.

10.6 Each photo you or a contributor add must be a JPG or PNG file of no more than 10 MB. Other formats are not accepted.

11. Content we do not allow, and how we handle reports

11.1 You must not give us, and contributors must not add, content that: is unlawful where you are, where we are, or where it will be delivered; infringes anyone’s copyright, trademark, privacy or other rights; shows or describes sexual abuse of a child; is intended to threaten, harass, defame or incite hatred or violence against anyone; contains malware or is designed to interfere with our systems; or is spam or advertising.

11.2 We do not monitor content before its opening month. We act only on a report, or where the law compels us. This is the same promise section 15 makes, seen from the other side.

11.3 Reporting content. Anyone can report content they believe breaks section 11.1 or the law by emailing abuse@future-posts.com with the capsule link or QR reference, a description of the content, why it should be removed, and their contact details. If the report concerns their own rights, they should say so.

11.4 What we do with a report. A person examines only the reported item. We decide whether to remove the item, to remove the whole capsule, to refuse the order, or to leave the content in place, and we tell the reporter and the affected user our decision and the main reason for it, normally within 30 days, and as fast as we can where the content is clearly unlawful.

11.5 Challenging our decision. If we remove your content or refuse your order, you can ask us to look again by replying to our decision within 30 days and explaining why.

11.6 We may suspend or close the account or capsule of anyone who repeatedly breaks this section, and we may refuse future orders from them.

12. The digital vault, contributors and events

12.1 Postcard + Vault. Your capsule holds your printed postcard’s design, one voice recording of up to five minutes, and up to 20 extra photos, and lets you choose from several photo layouts for the front of the card. It is yours alone; no one else can add to it.

12.2 Premium Vault. Your capsule can also be added to by other people, up to 500 contributors, up to 1,000 photos and up to 10 hours of recordings in total, until your opening month. You run it from your master page: you set an optional event date, send invites, and style the page contributors see.

12.3 Inviting people. You invite contributors by email from your master page, or by sharing your capsule’s contributor link or QR code. The link works for anyone who has it, so share it only with people you trust. Every invitation you send is your own communication: you promise the people you invite have agreed to hear from you, and we send invitations on your behalf only to addresses you give us. Invitations are for asking people you know to add to your capsule, and for nothing else. You may write the invitation’s opening in your own words, but not links or email addresses: the only link an invitation carries is the one to your capsule. You must not use invitations for any commercial purpose, such as advertising, selling, promoting a business or collecting contact details. If you do, we may stop your invitations and close your capsule, and we do not refund what you paid for it.

12.4 What contributors agree to. By adding to a capsule, a contributor accepts these terms, including section 10.3 and section 11, for what they add. A contribution is sealed the moment it is added: the contributor cannot see it, edit it or take it back through the page, and neither can the keeper, until the opening month.

12.5 Erasing a contribution. A contributor may ask us to erase their own contribution, or content in which they appear, by emailing abuse@future-posts.com from the address they contributed with, or with the capsule link and enough detail for us to find the contribution. We do not ask for more than we need to find it and to know the request is theirs. We may erase content under this section without the keeper’s consent; the keeper is told that a contribution was removed at its author’s request, and nothing more.

12.6 The 48-hour event archive. If you set an event date, contributors can see, for 48 hours from the start of that day, what has been added during the event. Nothing else in the capsule opens early. After 48 hours the archive closes again until the opening month. A contributor who adds a photo during those 48 hours accepts, by adding it, that it is shown in the archive, with its caption and the name they give, to everyone who opens the capsule’s contributor link while the archive is open.

12.7 Between contributors. We are not a party to what contributors add. If a contributor’s content wrongs you, section 11 is the route. The keeper is responsible for whom they invite.

12.8 Capacity limits are limits, not promises of storage beyond them. When a capsule is full, further additions are refused with a clear message.

13. Your master page and your capsule links

13.1 Signing in. You run a Premium Vault from your master page. You sign in to it with the email address on your order, through a link we send to that address. There is no password.

13.2 Your email is the key. Anyone who can read the email account on your order can sign in to your master page and do everything you can there. Keep that account secure. We will never ask you to send us a sign-in link.

13.3 Staying signed in, and signing out. A signed-in device stays signed in for a limited time. You can sign out of any device from your master page at any time, and you should on any device other people use.

13.4 If you lose access to your email. We can move a capsule to a new email address only if we can verify that you are its buyer. We may refuse where we cannot verify you. This is a courtesy, not a right.

13.5 The contributor link and the capsule link work for whoever holds them.

13.6 You are responsible for anything done from your master page by someone you let use your email account or a device you left signed in, and for anything done with your links by someone you gave them to or allowed to obtain them.

14. Changing an order after you place it

14.1 Opening month. You may change the opening month of an order once, from your master page or by emailing us, to any month still inside the range in section 5.3. A change is not possible once your card has entered printing. We tell you the deadline when you ask.

14.2 Address and email. You may change the delivery address or the email on your order from your capsule page while signed in, or by emailing us. A change takes effect straight away. A new email address needs confirming, as section 9.3 explains. We cannot change an address once the card has entered printing. Printing begins on the 1st of your opening month; from then on the delivery address cannot be changed on the site.

14.3 Upgrading. You may move an order to a higher tier before its card enters printing, by paying the difference in price shown at the time. A tier cannot be lowered after purchase except as section 7 allows.

14.4 Cancelling. Section 7 governs.

15. How we keep your capsule sealed

15.1 We keep your capsule sealed until its opening month. Nothing in your capsule is ever put in an email.

15.2 Apart from printing your card, no one at FuturePosts opens a capsule before its opening month. We may, and may be required to, examine the content concerned to comply with a valid legal order, to act on a report under section 11, or to carry out an erasure under section 12.5.

15.3 We do not use your content to train any model, to advertise to you, or for any purpose other than the service you ordered.

15.4 Our Privacy Policy describes how we handle your personal data and your rights over it.

16. How long we keep your capsule

16.1 We hold your capsule, sealed, from your order until your opening month. This can be up to ten years. We take reasonable care to keep it safe and available for that time.

16.2 After the opening, your capsule stays available at its link for one year. We tell you by email before it closes. If you would like to keep it longer, you can extend it for a yearly fee, currently 5 euros a year or 20 euros for five years; ask us by email at hello@future-posts.com. An extended capsule can also take new photos, messages and recordings from you. When it closes, we delete its content.

16.3 While a capsule is unopened, we send a short check-in email to the address on the order about once a year, so that a changed address is caught long before the opening month. If the address stops working and we cannot reach you, we keep holding the capsule, but we cannot promise the opening email will reach you; section 9.4 applies.

16.4 If FuturePosts stops. If we cease to offer the service, we will give the owner of every unopened capsule at least 90 days’ notice by email, open every capsule early, and give you the means to download everything in it before we close. We will print and post any printed order still due where we are able to. If we are not able to, for example because the business has become insolvent, we cannot promise printing, and the early opening and the download are what we promise. Section 10.5 asks you to keep your own copies for this reason.

16.5 We may delete a capsule earlier where section 6.6 or section 11 applies, or where you ask us to under the Privacy Policy.

17. Our intellectual property

17.1 The FuturePosts name and logo, the website, the designer, the postcard layouts and the postmark design are ours or our licensors’. You may use them only as part of using the service.

17.2 You may not copy, sell, rent, republish or make derivative works from any part of the website or service, or use any automated means to extract content from it, except as the law allows.

17.3 Your printed postcard carries our name and logo on the back. That does not give us any right in your content.

18. Using the website

18.1 You must not use the website in any way that damages, disables or overburdens it, that interferes with anyone else’s use of it, that attempts to gain access to any capsule, account or system you are not entitled to, or that breaks any law.

18.2 We may suspend access to the website or the service for maintenance, security or improvement. We take reasonable care that a capsule is available on its opening day, and we schedule maintenance to avoid it.

18.3 The website is provided as it is. We do not promise that it will be uninterrupted or error-free, or that it will work with every device or browser.

19. Our liability

19.1 What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything that the law does not allow us to limit or exclude. Nothing in these terms takes away rights you have as a consumer under the law of the country where you live.

19.2 What we are responsible for. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might when the contract was made.

19.3 What we are not responsible for. Except as section 19.1 provides, we are not responsible for: loss or delay caused by postal or courier services, beyond the remedy in section 8; loss caused by an address or email you gave us that was wrong or that you did not keep current; loss caused by anyone you gave a link or access to your email account to, or who obtained it through your device or your email account; content that you or a contributor gave us, or the acts of contributors; events outside our reasonable control, including postal strikes, natural disaster, war, epidemic, failure of public networks, or the acts of governments; loss of profit, business or goodwill; or any indirect or consequential loss.

19.4 Irreplaceable content. We understand that what you seal may be irreplaceable. We take reasonable care of it, but our responsibility if it is lost, damaged or delayed is limited as this section sets out, and section 10.5 asks you to keep your own copies. We cannot accept responsibility for the sentimental value of content.

19.5 The cap. Except as section 19.1 provides, our total liability to you for any order, whether in contract, tort or otherwise, is limited to the greater of the amount you paid for that order and 50 euros.

19.6 We are not responsible to a person we have no contract with, including a gift recipient or a contributor, beyond what the law requires.

20. Your responsibility to us

If you are a consumer, this section applies only to the extent the law allows. You agree to compensate us for losses, costs and claims we suffer because you broke section 10.3, 10.4, 11 or 12.3, or because of content you gave us that you had no right to give. This is limited to what is reasonable and does not apply to losses caused by our own breach.

21. Suspending or ending the service

21.1 We may pause or cancel an order, or close a capsule, where: section 6.6 applies; you or a contributor seriously or repeatedly break section 11; you use invitations for a commercial purpose or otherwise against section 12.3; we are required to by law; or we cannot verify an order we reasonably suspect is fraudulent. Where we cancel an order that is not in breach, we refund what you paid for it; where we close a capsule because invitations were used for a commercial purpose, we do not.

21.2 You may stop using the website at any time. Your orders continue under these terms unless you cancel them under section 7.

22. Changes to these terms

22.1 We may change these terms. Small changes, such as corrections or changes required by law, take effect when we publish them. For any change that affects your rights under an existing order, we email you at least 30 days before it takes effect, and the terms in force when you placed an order continue to govern that order unless you agree otherwise.

22.2 The effective date is at the top of this page. We keep earlier versions and will send you the one that applied to your order on request.

23. Law, disputes and complaints

23.1 These terms are governed by the law of Romania and the European Union. If you are a consumer living in another country, you also have the protection of the mandatory consumer laws of that country, and nothing here takes that away.

23.2 If you have a complaint, please tell us first at hello@future-posts.com. We answer within 30 days and try to resolve it with you.

23.3 If we cannot resolve it, and you are a consumer in the European Union, you may take it to an alternative dispute resolution body. In Romania that is the National Authority for Consumer Protection (ANPC), through its alternative dispute resolution service, at anpc.ro. The European Consumer Centres Network can help with cross-border complaints. We take part in ADR where the law requires us to.

23.4 Any court proceedings are brought in the courts of Romania, except that a consumer may bring proceedings in the courts of the country where they live, and we may only bring proceedings against a consumer there.

24. General

24.1 If any part of these terms is found invalid or unenforceable, the rest continues to apply.

24.2 If we do not enforce a right under these terms, we can still enforce it later.

24.3 We may transfer our rights and obligations under these terms to another organisation, for example if the business is sold. We will tell you by email, and your rights under these terms are not reduced by a transfer. You may not transfer yours without our written agreement, except that a Classic FuturePost gift is delivered to the recipient you named.

24.4 These terms, the Privacy Policy and your order confirmation are the whole agreement between you and us for your order. Nothing in them affects your statutory rights.

24.5 No one other than you and us has any right to enforce these terms, except that a person to whom rights are transferred under 24.3 may do so.

25. Contact

• General questions and cancellations: hello@future-posts.com
• Reports about content: abuse@future-posts.com
• Legal notices: hello@future-posts.com, with “Legal notice” in the subject line